About Statista
Your gateway to market and consumer insights
Key Highlights
- Over 1 million users worldwide accessing diverse data
- Headquartered in New York, with a strong European presence
- Specializes in e-commerce, finance, and healthcare data
- Offers competitive salaries and equity options
Statista, headquartered in New York, is a leading provider of market and consumer data, serving over 1 million users globally. The platform offers access to statistics, reports, and insights across various industries including e-commerce, finance, and healthcare. With a strong presence in Europe and...
🎁 Benefits
Statista offers competitive salaries, equity options, generous PTO policies, and a flexible remote work environment to support work-life balance....
🌟 Culture
Statista fosters a data-driven culture that values accuracy and insight, encouraging employees to leverage analytics in decision-making and innovation...
Skills & Technologies
Overview
Statista is hiring a Technical Account Manager to ensure customer success with their API solutions. You'll work closely with clients to optimize their onboarding and integration processes. This role requires strong technical skills and a customer-focused approach.
Job Description
Who you are
You have a strong technical background and experience in customer success roles, particularly with API solutions. Your ability to communicate complex technical concepts to non-technical stakeholders sets you apart. You thrive in a collaborative environment and enjoy working closely with customers to ensure they achieve their goals. You are data-driven and can leverage insights to improve customer experiences and drive adoption of API solutions.
You possess a deep understanding of API integrations and have experience designing onboarding flows and documentation that facilitate customer success. Your skills in prompt engineering allow you to tailor solutions that meet specific customer needs, enhancing their overall experience with the product. You are proactive in identifying opportunities for improvement and are committed to delivering exceptional service.
What you'll do
As a Technical Account Manager at Statista, you will be responsible for guiding customers through the onboarding process of our API solutions. You will design and optimize self-serve onboarding flows, API documentation, and in-product guides to help customers quickly adopt and derive value from our API offerings. Your role will involve crafting tailored prompts and automated workflows that capture immediate value for customers, ensuring they can seamlessly integrate our solutions into their workflows.
You will collaborate closely with product and engineering teams to ensure smooth API integrations and continuous customer success. By leveraging product usage data, you will provide insights that help refine customer experiences and drive feature discovery. Your focus will be on fostering strong relationships with customers, understanding their needs, and ensuring they achieve rapid and sustained success with our API solutions.
What we offer
Statista offers a dynamic work environment with opportunities for career growth and development. You will be part of an international team that values collaboration and innovation. We provide flexible working arrangements, including hybrid work options, and support for your well-being with access to fitness and wellness programs. Join us to make a significant impact in the data-as-a-service industry while working with leading companies to power their intelligent decisions.
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