Product Operations • Lead

Who you are

You have a proven track record in customer service, demonstrating your ability to communicate effectively at various levels within an organization. With a coaching mindset, you excel in leading teams and fostering a collaborative environment. Your experience includes launching new processes and driving continuous improvement initiatives, ensuring that your team operates at peak efficiency. You possess exemplary planning and time management skills, allowing you to juggle multiple priorities while maintaining a focus on user satisfaction. Proficiency in both English and Spanish enhances your ability to connect with a diverse user base, making you an invaluable asset to the team.

What you'll do

In this role, you will act as a player-coach, leading a team of seven Operations Associates dedicated to resolving complex user issues. Your responsibilities will include monitoring team performance metrics and reporting on monthly business outcomes to ensure that user satisfaction remains high. You will work cross-functionally with other departments to deliver the best results and promote partnerships that enhance the overall user experience. Your expertise in customer service will be crucial as you guide your team in providing exceptional support to Stripe users, from independent businesses to large enterprises. You will also be involved in continuous improvement efforts, identifying areas for process enhancement and implementing solutions that drive operational efficiency.

What we offer

At Stripe, you will have the opportunity to work in a dynamic environment where your contributions directly impact the user experience. We value collaboration and encourage you to apply even if your experience doesn't match every requirement. Join us in our mission to increase the GDP of the internet and help businesses thrive globally.