Technical Account Manager • Lead

Who you are

You have a proven track record in a team lead or people management role, with experience in reconciliation and operations data analysis. You are adept at leveraging data as a core tool for guiding people management strategies and optimizing team productivity. Your ability to motivate the team and keep them engaged in structured processes is essential. You possess strong technical skills and are a subject matter expert in your line of business, capable of providing constructive feedback and mentoring others effectively.

What you'll do

In this role, you will act in a player-coach capacity, supporting associates in delivering against target goals while mentoring them in subject matter expertise. You will champion metrics-driven analysis to continuously assess and optimize team performance, focusing on automation to streamline data reporting. Your responsibilities will include managing capacity and scheduling, dividing and assigning work between team members, and leading discussions with TechOps, Engineering, and cross-functional partners to resolve complex reconciliation issues. You will play a key role in weekly business reviews, using data to lead discussions and support decision-making.

What we offer

At Stripe, you will have the opportunity to work in a dynamic environment where your contributions directly impact the global economy. We offer competitive compensation and a culture that values collaboration and innovation. You will be part of a team that is dedicated to increasing the GDP of the internet, providing you with a chance to do meaningful work while developing your career in a supportive setting.