About Stripe
The financial infrastructure platform for modern businesses
Key Highlights
- Processes over $1 trillion in payments annually
- Raised $8.7 billion in funding, including Series H
- Headquartered in SoMa, San Francisco, CA
- Expanding services to Brazil and India
Stripe is a leading financial infrastructure platform that processes over $1 trillion in payments annually for businesses of all sizes, from startups to Fortune 500 companies. Headquartered in SoMa, San Francisco, Stripe has raised $8.7 billion in funding across multiple rounds, including its recent...
🎁 Benefits
Stripe offers an unlimited paid time off policy, flexible work-from-home opportunities, comprehensive mental and physical health plans, and generous f...
🌟 Culture
Stripe fosters a culture focused on innovation and growth, with a commitment to expanding its services globally. The company emphasizes engineering ex...
Overview
Stripe is hiring a Product Support Operations Associate for their weekend shift team in Bengaluru. You'll be responsible for providing exceptional support experiences to users and contributing to operational excellence. This role is ideal for candidates with prior experience in user support.
Job Description
Who you are
You are someone who thrives in a support environment and has a keen interest in user experience. You may have prior experience or knowledge in user support, which will help you understand the needs of our customers. You are eager to learn about Stripe's products and the financial industry, and you are motivated to contribute to process improvement initiatives. You are flexible and willing to work a weekend shift pattern, demonstrating your commitment to providing support when it is needed most.
What you'll do
As a Product Support Operations Associate, you will be part of a global team dedicated to designing, implementing, and growing support operations. Your role will involve handling support cases, ensuring that users receive timely and effective assistance. You will collaborate with various teams to identify operational challenges and propose solutions that enhance the support experience. You will also engage in process improvement initiatives, contributing to the overall efficiency of the support operations. Your work will directly impact the satisfaction of Stripe users, helping them navigate our platform effectively.
What we offer
At Stripe, you will be part of a mission-driven company that aims to increase the GDP of the internet. You will have the opportunity to work in a dynamic environment where your contributions are valued. We provide a supportive culture that encourages professional growth and development. You will be part of a team that is committed to excellence in user support, and you will have access to resources that will help you succeed in your role. We believe in investing in our employees and providing them with the tools they need to thrive.
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