Solutions Engineer • Lead

Who you are

You have extensive experience in customer-facing roles, particularly in the realm of CRM and customer experience solutions. Your hands-on approach to technology allows you to effectively communicate complex concepts to clients and internal teams alike. You possess a deep understanding of SugarCRM's software-platform architecture and capabilities, enabling you to align customer business objectives with the right solutions. Your strong presentation skills make you adept at showcasing product visions and demonstrating how SugarCRM can drive positive business outcomes. You thrive in collaborative environments, working closely with both internal teams and external partners to ensure customer success. You are passionate about continuous growth and development, both for yourself and your team.

What you'll do

In this role, you will take ownership of the solution and technical aspects of the sales cycle, guiding the sales team through the discovery process and scoping customer needs. You will be responsible for presenting the product vision to clients, ensuring they understand how SugarCRM can meet their unique requirements. Your expertise will be crucial in determining customer business objectives and aligning them with the capabilities of SugarCRM's offerings. You will also serve as the resident expert for both internal and extended sales teams, providing guidance and support throughout the sales process. Your hands-on approach will involve direct interaction with customers, helping them navigate their CRM journey and achieve their business goals. You will play a key role in fostering a culture of collaboration and growth within the organization, contributing to the overall success of SugarCRM's sales initiatives.

What we offer

At SugarCRM, we value work/life balance and flexibility, recognizing that our employees are our greatest asset. We offer a supportive environment that encourages personal and professional growth, along with opportunities to make a meaningful impact in the CRM space. Join us in our mission to help sales teams reach their highest potential and be part of a diverse team that is dedicated to customer success.