Customer Support • Entry-Level

Who you are

You are a proactive and customer-focused individual with a strong desire to provide exceptional service. You thrive in a remote environment and possess excellent communication skills that allow you to build trust with customers. Your customer-first mindset drives you to resolve queries efficiently and ensure that customers have a positive experience on our platform. Previous experience in iGaming or live chat customer support is highly desirable, and you have a genuine interest in the betting and gaming industry. You are self-motivated and can stay focused and productive while working remotely.

Desirable

You have a passion for cryptocurrency and blockchain technologies, and you are enthusiastic about the iGaming industry. Being a collaborative team player with a positive attitude is essential for you, as you will work closely with various internal teams to enhance the customer experience.

What you'll do

As a Customer Support Agent, you will be the first point of contact for our customers, delivering exceptional service via live chat. You will play a key role in building trust with customers and resolving their queries efficiently. Your responsibilities will include addressing customer inquiries, providing information about our products, and ensuring that customers have an exceptional experience on our platform. You will collaborate with the Customer Support team and other internal teams to enhance the overall customer experience. Your ability to stay focused and productive while working remotely will be crucial in this role.

What we offer

Join us in shaping the future of crypto iGaming, where you will be part of an innovative company dedicated to revolutionizing the betting and gaming experience. We offer a fully remote work environment, allowing you to work from anywhere in the UK. You will have the opportunity to grow your skills in a fast-paced industry and be part of a team that values innovation and personalization at every touchpoint.