Operations Manager • Lead

Who you are

As a Head Coach (General Manager), you are the leader and strategist of your store, inspiring your team to achieve operational excellence while delivering exceptional guest experiences. You understand the importance of data-driven insights in building healthier communities through real food, and you are committed to fostering an inclusive culture that prioritizes trust and transparency.

You have a strong background in people and team leadership, ensuring compliance and delivering timely feedback to develop a diverse talent pipeline. Your experience in food safety and operations allows you to maintain high standards for food quality, cleanliness, and equipment maintenance, while also resolving any facility or supply issues that may arise.

Your customer-centric approach ensures that you deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making informed business decisions. You possess strong financial and business acumen, driving sales and profit by analyzing reports, managing costs, and executing strategic plans that align with business goals.

You are adept at using technology to optimize operations and drive profitability, ensuring that daily operations run smoothly and efficiently. Your ability to adapt to a dynamic environment is key to your success in this role, as you lead your team through various challenges and opportunities.

What you'll do

In this role, you will lead your team by balancing people, operations, and business performance. You will build an inclusive culture while coaching talent and ensuring compliance with food safety standards. Your responsibilities will include maintaining high standards of food quality and cleanliness, while also resolving any issues related to facilities, supplies, and food quality.

You will deliver exceptional customer experiences by acting on guest metrics and making data-informed business decisions. Your financial acumen will be crucial as you drive sales and profit by analyzing reports, managing costs, and executing strategic plans that align with business goals. You will also create effective schedules that support business objectives.

As a Head Coach, you will perform all essential duties related to team leadership, food safety, customer experience, and financial management. You will ensure that your team is well-trained and equipped to deliver the best possible service to guests, while also fostering a culture of trust and transparency.

What we offer

At sweetgreen, we believe in building a healthier future through real food. We offer a supportive work environment where you can grow your career and make a positive impact on your community. Join us in our mission to inspire healthier communities by leading your team to success.