Operations Manager • Lead

Who you are

As a Head Coach (General Manager), you are the leader, strategist, and mentor of your store. You inspire your team and drive operational excellence while delivering exceptional guest experiences. You understand the importance of using data-driven insights to build healthier communities through real food. You have a strong focus on maintaining high standards of food quality, safety, and cleanliness while adapting to a dynamic environment.

You excel in people and team leadership, fostering a culture of trust, transparency, and inclusion. You ensure compliance, deliver timely feedback, and develop a strong, diverse talent pipeline. Your ability to balance people, operations, and business performance is key to your success in this role.

What you'll do

In this role, you will lead your team by balancing people, operations, and business performance. You will maintain high standards for food safety, cleanliness, and equipment maintenance, resolving facility, supply, and food quality issues while prioritizing team safety. You will deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions.

You will drive sales and profit by analyzing reports, managing costs, executing strategic plans, and creating effective schedules aligned with business goals. You will operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences. You will also perform essential duties of the Assistant Coach / AGM as needed.

What we offer

At sweetgreen, we believe that a healthier future starts with you. We offer a supportive environment where you can grow your leadership skills and make a positive impact on your community. Join us in our mission to inspire healthier communities through real food.