Operations Manager • Lead

Who you are

As a Head Coach (General Manager), you are the leader and strategist of your store, responsible for inspiring your team and driving operational excellence. You have a strong focus on delivering exceptional guest experiences and building healthier communities through real food. Your leadership style fosters an inclusive culture while coaching talent and optimizing operations using technology. You maintain high standards of food quality, safety, and cleanliness, adapting to a dynamic environment. You are committed to compliance and developing a strong, diverse talent pipeline, ensuring that your team feels supported and valued.

You possess a keen understanding of financial and business acumen, driving sales and profit by analyzing reports and managing costs. You execute strategic plans and create effective schedules aligned with business goals. Your ability to operate and support all systems ensures smooth business and guest experiences, and you are adept at troubleshooting issues as they arise. You prioritize team safety and uphold high standards for food safety and cleanliness, resolving any facility, supply, and food quality issues promptly.

What you'll do

In this role, you will lead your team by balancing people, operations, and business performance. You will be responsible for maintaining high standards of food safety and cleanliness while ensuring compliance with all regulations. You will deliver clean, hospitable, and brand-aligned experiences to guests, acting on guest metrics and making data-informed business decisions. Your leadership will drive operational excellence, and you will inspire your team to achieve their best.

You will analyze reports to drive sales and profitability, executing strategic plans that align with business goals. Your role will involve coaching and developing your team, fostering a culture of trust, transparency, and inclusion. You will maintain a strong focus on food quality and safety, ensuring that your store meets the highest standards. You will also be responsible for resolving any operational issues that arise, prioritizing team safety and guest satisfaction.

What we offer

At sweetgreen, we believe in building a healthier future through real food. As a Restaurant General Manager, you will have the opportunity to make a significant impact on your community while leading a passionate team. We offer a supportive work environment where you can grow your career and develop your skills. Join us in our mission to inspire healthier communities through real food.