Operations Manager • Lead

Who you are

As a Head Coach (General Manager), you are the leader and strategist of your store, responsible for inspiring your team and driving operational excellence. You have a strong focus on delivering exceptional guest experiences and building healthier communities through real food. Your leadership style fosters an inclusive culture, where you coach talent and utilize technology to optimize operations and drive profitability.

You maintain high standards of food quality, safety, and cleanliness while adapting to a dynamic environment. You are committed to ensuring compliance and delivering timely feedback to your team, developing a strong and diverse talent pipeline. Your experience in people and team leadership allows you to balance operational needs with business performance effectively.

What you'll do

In this role, you will lead your team by balancing people, operations, and business performance. You will maintain high standards for food safety and cleanliness, resolving any facility, supply, and food quality issues while prioritizing team safety. You will deliver clean, hospitable, and brand-aligned experiences, acting on guest metrics and making data-informed business decisions to enhance customer satisfaction.

You will drive sales and profit by analyzing reports, managing costs, and executing strategic plans. Your financial and business acumen will be crucial in creating effective schedules aligned with business goals. You will operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences.

What we offer

At sweetgreen, you will be part of a mission-driven company focused on building healthier communities through real food. You will have the opportunity to lead a passionate team and make a significant impact on the guest experience. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.