Operations Manager • Lead

Who you are

As a Head Coach (General Manager), you are the leader and strategist of your store, responsible for inspiring your team and driving operational excellence. You have a strong focus on delivering exceptional guest experiences and building healthier communities through real food. Your leadership style fosters a culture of trust, transparency, and inclusion, ensuring compliance and developing a diverse talent pipeline.

You maintain high standards for food safety, cleanliness, and equipment maintenance, resolving any facility, supply, and food quality issues while prioritizing team safety. Your ability to analyze reports and manage costs allows you to drive sales and profitability effectively. You are comfortable using technology to optimize operations and enhance the overall guest experience.

What you'll do

In this role, you will lead your team by balancing people, operations, and business performance. You will coach talent and build an inclusive culture while ensuring compliance with food safety and operational standards. Your responsibilities include delivering clean, hospitable, and brand-aligned experiences, acting on guest metrics, and making data-informed business decisions.

You will drive sales and profit by analyzing reports, managing costs, and executing strategic plans. Additionally, you will operate and support all systems, troubleshoot issues, and prioritize daily operations to ensure smooth business and guest experiences. Your leadership will be crucial in maintaining high standards of food quality and safety, adapting to the dynamic environment of the restaurant industry.

What we offer

At sweetgreen, you will be part of a mission-driven company focused on building healthier communities through real food. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives. Join us in creating a positive impact in the food industry while leading a passionate team dedicated to excellence.