About Tala
Empowering credit access in emerging markets
Key Highlights
- Over 2 million borrowers in India and Kenya
- More than $1 billion lent to consumers
- Headquartered in Santa Monica, CA
- $350.7 million raised in Series D funding
Tala is transforming access to credit in emerging markets by leveraging behavioral data through its Android app. With over 2 million borrowers in countries like India and Kenya, Tala has disbursed more than $1 billion in loans. Headquartered in Santa Monica, CA, Tala has raised $350.7 million in Ser...
🎁 Benefits
Tala offers work-from-home opportunities, comprehensive health insurance, and unique perks like free massages in the office and sponsorship for profes...
🌟 Culture
Tala's culture is centered around addressing the credit gap for billions globally, utilizing innovative machine learning models to assess loan eligibi...
Customer Support • Entry-Level
Overview
Tala is hiring a Customer Care and Payment Support Advocate to assist customers with issues and ensure financial health. This role focuses on delivering exceptional customer experiences and requires strong communication skills.
Job Description
Who you are
You are someone who is dedicated to providing exceptional customer service and support. You have a strong ability to communicate clearly and kindly, ensuring that every customer interaction is positive and impactful. You are motivated by the desire to help others succeed financially and are passionate about the mission of Tala to improve financial infrastructure for underserved populations.
You thrive in a role that combines customer service with problem-solving, helping customers navigate their financial journeys with Tala's products. You understand the importance of building long-term relationships and are committed to helping customers resolve issues effectively. Your empathetic nature allows you to connect with customers and understand their needs, making you an ideal advocate for Tala's mission.
What you'll do
In this role, you will be responsible for assisting customers with their inquiries and issues related to Tala's products. You will provide support for payment-related questions and help customers stay financially healthy by guiding them through the repayment process. Your goal is to ensure that every customer feels valued and supported throughout their experience with Tala.
You will engage with customers through various communication channels, addressing their concerns and providing solutions in a timely manner. Your ability to listen actively and respond with empathy will be crucial in building trust and rapport with customers. You will also collaborate with other team members to share insights and improve the overall customer experience.
What we offer
Tala offers a dynamic work environment where you can make a meaningful impact on the lives of customers. You will be part of a mission-driven team that is dedicated to transforming financial services for the global majority. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
Join us in our mission to unleash economic power and help customers achieve their financial goals. We provide opportunities for growth and development within the company, allowing you to advance your career while making a difference in the world.
Interested in this role?
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