Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally with experience in technology or software solutions. You understand the importance of customer relationships and are skilled at identifying opportunities for growth and expansion within existing accounts. Your ability to analyze data and gather qualitative feedback allows you to make informed decisions that drive customer satisfaction and retention. You are a proactive communicator who can effectively engage with diverse stakeholders, ensuring alignment with customer needs and business objectives.

You thrive in a hybrid work environment and are comfortable balancing in-office collaboration with remote work. Your experience managing multiple customer accounts has equipped you with the skills to prioritize tasks effectively and deliver results in a fast-paced setting. You are adaptable and can navigate the complexities of customer environments, leveraging your insights to overcome obstacles and implement new technologies successfully.

What you'll do

As a Customer Success Manager at Tanium, you will play a critical role in ensuring that customers achieve successful business outcomes with the Tanium platform. You will collaborate closely with an account team that includes Sales, Solution Engineers, and Domain Architects to drive customer engagement and satisfaction. Your responsibilities will include developing and maintaining strong relationships with customers, understanding their unique needs, and creating tailored strategies for full platform adoption and expansion.

You will identify opportunities for Tanium to be further integrated into customer business processes, helping to increase ROI and expand into new solution areas. By leveraging your understanding of customer environments, you will guide them through the complexities of implementing new technologies and ensure they receive maximum value from their investment. Your role will also involve analyzing customer feedback and performance data to inform your engagement strategies and drive desired results.

What we offer

Tanium provides a supportive work environment that values collaboration and innovation. You will have access to a comprehensive benefits package, including health savings accounts, flexible spending accounts, and a 401(k) retirement savings plan with company match. We prioritize employee well-being and offer various programs to support your health and work-life balance. Join us at Tanium, where you can make a significant impact on our customers' success and contribute to our mission of delivering exceptional endpoint management solutions.