Customer Success Manager • Entry-Level

Who you are

You are an enthusiastic individual eager to start your career in customer success, particularly within the healthcare sector. You possess a strong desire to help customers achieve their goals and are committed to delivering exceptional service. Your ability to communicate effectively with diverse stakeholders, from front-line users to C-suite executives, sets you apart. You are adaptable and willing to learn about complex healthcare operations and the technology that supports them. You thrive in collaborative environments and enjoy building relationships with clients and colleagues alike.

What you'll do

As an Associate Customer Success Manager at Tennr, you will be responsible for managing customer relationships from onboarding through to renewal and expansion. You will conduct hands-on training sessions to ensure clients understand how to utilize Tennr's solutions effectively. Your role will involve executing client success plans and gathering feedback to inform product development. You will work closely with various stakeholders to ensure that every customer sees clear, ongoing value from Tennr's offerings. Your mission is to make customers feel valued and supported, ultimately contributing to their success and satisfaction with our services.

What we offer

Tennr provides a supportive work environment in our spacious Chelsea office, where you will collaborate with like-minded individuals. We offer unlimited PTO, fully paid health benefits for employees, and an employer-funded 401(k) match. Additionally, you will enjoy free lunch and a pantry stocked with snacks, creating a comfortable and enjoyable workplace. Join us in our mission to improve healthcare operations and make a meaningful impact on patient care.