Site Reliability Engineer • Lead

Who you are

You have a strong background in Site Reliability Engineering (SRE) with a focus on reliability, resilience, and system performance — your experience allows you to champion SRE principles effectively. You understand the importance of integrating automation and monitoring into operational processes, ensuring that systems are not only reliable but also agile and customer-focused.

With a commitment to continuous improvement, you cultivate a collaborative culture within your team — you believe in shared responsibility and are dedicated to helping organizations meet their reliability and business objectives. Your technical expertise is complemented by your ability to communicate effectively with both technical and business stakeholders.

You have experience in enhancing incident management processes — you know how to develop prioritization matrices, manage triage, and conduct post-mortem analyses to implement corrective actions. Your proactive approach means you focus on improvements rather than just reactive fixes, ensuring that systems evolve alongside client needs.

You are familiar with cost optimization strategies and scalable solutions — your expertise plays a key role in streamlining operations and boosting efficiency. You thrive in environments that encourage curiosity and innovation, and you are eager to contribute to a team that values purpose and impact.

Desirable

Experience with cloud platforms such as AWS or Azure is a plus — familiarity with containerization technologies like Docker and orchestration tools like Kubernetes will set you apart. A solid understanding of Linux systems and scripting languages will enhance your ability to automate processes and improve system reliability.

What you'll do

As a Lead Service Reliability Engineer at ThoughtWorks, you will take a lead role in ensuring technical excellence within the DAMO service line. You will be responsible for understanding SRE goals from both technical and business perspectives, providing solutions that enhance reliability and system performance. Your role will involve identifying and implementing architectures that enable fault tolerance and improve response times during incidents.

You will enhance the incident management process by developing effective communication strategies during production incidents, ensuring that client stakeholders are kept informed and that issues are resolved efficiently. Your focus will be on proactive improvements, allowing the organization to move from traditional operations to a more agile approach.

You will work closely with cross-functional teams to integrate automation and monitoring into daily operations — your contributions will help facilitate a culture of continuous improvement and shared responsibility. You will also play a key role in mentoring junior engineers, fostering a collaborative environment where everyone can thrive.

What we offer

At ThoughtWorks, you will be part of a team that values innovation and curiosity — we encourage you to apply even if your experience doesn't match every requirement. You will have the opportunity to work on impactful projects that drive efficiency and reliability in our clients' systems. We offer a competitive salary and benefits package, along with opportunities for professional growth and development in a supportive environment.