About ThoughtWorks
Transforming businesses through technology and innovation
Key Highlights
- Headquartered in Chicago, Illinois, with 43 global offices
- Approximately 7,000 employees worldwide
- Serves clients including BMW, BBC, and the UN
- Focus on software development and digital transformation
ThoughtWorks is a global technology consultancy headquartered in Chicago, Illinois, with over 43 offices across 14 countries. The company specializes in software development, digital transformation, and agile consulting, serving clients like BMW, the BBC, and the United Nations. With a workforce of ...
🎁 Benefits
ThoughtWorks offers competitive salaries, equity options, a generous PTO policy, and flexible remote work arrangements. Employees also benefit from a ...
🌟 Culture
ThoughtWorks fosters a culture of continuous learning and innovation, emphasizing agile methodologies and collaborative problem-solving. The company v...
Support Engineer • Senior
Overview
ThoughtWorks is hiring a Senior Systems Support Engineer to ensure the operational efficiency and stability of complex application systems. You'll leverage your skills in C# and DevOps to manage incidents and deliver high-quality software solutions. This role requires significant experience in systems support and incident management.
Job Description
Who you are
You have extensive experience as a Systems Support Engineer, particularly with C# programming, and you understand the intricacies of complex application systems. Your expertise in incident management processes and tools allows you to effectively monitor application performance and take corrective actions when necessary. You are familiar with various logging techniques and can utilize them for alerting and identifying the root cause of incidents. You thrive in collaborative environments and are committed to continuous learning and improvement.
Desirable
Experience with DevOps practices and tools is a plus, as is a background in continuous delivery methodologies. You have a knack for mentoring less experienced peers, sharing your technical knowledge, and guiding them through complex challenges. Your ability to adapt to new technologies and apply the latest thinking from industry standards will be invaluable in this role.
What you'll do
In this role, you will play a critical part in ensuring the operational efficiency, stability, and availability of complex application systems. You will refine your expertise in incident management and contribute significantly to operational success. Your responsibilities will include using application monitoring metrics and tooling to generate reports, debugging business-impacting issues, and following best practices to enhance system performance. You will work closely with cross-functional teams to deliver innovative solutions that meet client needs, leveraging your knowledge of DevOps tools to deploy and run software effectively.
What we offer
At ThoughtWorks, we believe in pushing boundaries through impactful work. You will join a team that has delivered extraordinary results for over 30 years, helping clients solve complex business problems with technology as the differentiator. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Together, let's be extraordinary.
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