About Tide
Empowering SMEs with tailored financial solutions
Key Highlights
- Over 1 million customers globally, 650,000 in the UK
- $410 million raised in funding to date
- Headquartered in the City of London, UK
- Offers a range of accountancy tools alongside business accounts
Tide is a fintech company headquartered in the City of London, UK, dedicated to providing tailored financial services for SMEs. With over 1 million customers globally and 650,000 in the UK, Tide offers a range of products including business accounts and accountancy tools. The company has raised $410...
🎁 Benefits
Tide offers a comprehensive benefits package including 25 days of paid holiday leave, flexible working arrangements, and a personal development budget...
🌟 Culture
Tide's culture is centered around addressing the needs of underserved small businesses, providing fast and affordable financial solutions. With a focu...
Overview
Tide is seeking a Lead of Customer Insights to champion the voice of their members and drive content strategy. This role focuses on enhancing member experiences and requires strong leadership skills.
Job Description
Who you are
You have a strong background in customer insights and experience leading teams focused on member engagement. You understand the importance of data-driven decision-making and have a passion for improving customer experiences. Your ability to communicate effectively with various stakeholders allows you to advocate for member needs and drive strategic initiatives. You are comfortable working in a fast-paced environment and can adapt to changing priorities while maintaining a focus on delivering value to customers. You thrive on collaboration and enjoy working with cross-functional teams to create user-friendly technology solutions. You are committed to fostering a culture of feedback and continuous improvement within your team.
What you'll do
In this role, you will lead the Customer Insights team, ensuring that the voice of the members is heard and integrated into Tide's strategies. You will be responsible for developing and executing a content strategy that resonates with members and enhances their experience with Tide's services. You will work closely with the support team to gather feedback and insights, translating them into actionable recommendations for product and service improvements. Your leadership will guide the team in analyzing member data and identifying trends that inform business decisions. You will collaborate with marketing and product teams to ensure that member insights are reflected in communications and offerings. Additionally, you will mentor and develop team members, fostering a culture of growth and innovation.
What we offer
Tide offers a dynamic work environment where you can make a significant impact on the small business banking market. You will be part of a diverse team that values collaboration and creativity. We provide opportunities for professional development and encourage you to bring your unique perspective to the table. Our commitment to member satisfaction drives everything we do, and you will play a key role in shaping the future of our services. We believe in work-life balance and offer flexible working arrangements to support your needs.
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