About Together AI
Empowering corporate mentorship for effective learning
Key Highlights
- Founded in 2018, headquartered in Toronto, ON
- Raised $1.7 million in seed funding
- Partnerships with Heineken, Reddit, and 7-Eleven
- 4 weeks paid vacation and competitive equity packages
Together is a corporate mentorship management platform founded in 2018, headquartered in CityPlace, Toronto, ON. The platform streamlines the mentorship lifecycle, facilitating connections among employees at companies like Heineken, Reddit, and 7-Eleven. With $1.7 million in seed funding, Together a...
🎁 Benefits
Together offers competitive salaries and equity packages, 4 weeks of paid vacation, and a comprehensive health, dental, and vision plan through Honeyb...
🌟 Culture
Together fosters a culture of autonomy and impact, allowing employees to take on significant responsibilities without bureaucratic constraints. The fo...
Customer Support Engineer • Mid-Level
Skills & Technologies
Overview
Together AI is hiring a Customer Support Engineer to provide technical support for AI solutions. You'll engage with customers to resolve complex challenges and collaborate with product and engineering teams. This role requires a strong technical background in AI and customer service.
Job Description
Who you are
You are a technical professional with a strong background in AI and customer support — you thrive on solving complex challenges and ensuring customer satisfaction. You have experience working with GPU clusters and inference solutions, which allows you to provide effective solutions swiftly. Your collaborative nature enables you to work seamlessly with product and engineering teams, driving improvements based on customer feedback. You are detail-oriented, maintaining thorough documentation of system configurations and troubleshooting guides to enhance the customer experience. You understand the importance of transforming customer insights into actionable improvements for the product roadmap. You are passionate about customer success and eager to make a significant impact in a fast-paced environment.
What you'll do
As a Customer Support Engineer at Together AI, you will be the first line of defense for customers utilizing our AI solutions. You will engage directly with customers to tackle and resolve complex technical challenges, ensuring they receive swift and effective solutions. Your role will involve becoming a product expert in our Generative AI solutions, serving as the last line of technical defense before issues are escalated to the Engineering and Product teams. You will collaborate closely with Engineering, Research, and Product teams to address customer concerns and ensure the highest levels of customer satisfaction. Additionally, you will maintain detailed documentation of system configurations, procedures, troubleshooting guides, and FAQs to facilitate customer support. You will also identify patterns in support cases and work with the Engineering and Go-To-Market teams to drive Together’s roadmap, ensuring our offerings continuously improve based on customer needs.
What we offer
Together AI offers a dynamic work environment where you can grow your skills and make a real impact. You will have the opportunity to work with cutting-edge AI technologies and collaborate with talented professionals across various teams. We value your contributions and encourage you to apply even if your experience doesn't match every requirement. Join us in shaping the future of AI and customer support.
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