About Whatnot
Transforming eCommerce through live shopping experiences
Key Highlights
- Founded in 2019, headquartered in Venice, CA
- Raised $974.2 million in Series E funding
- Facilitated over $6 billion in sales as of 2025
- Remote co-located team with hubs in US, UK, and Europe
Whatnot is a live stream platform and marketplace headquartered in Venice, Los Angeles, CA, that enables users to turn their passions into businesses. Founded in 2019, Whatnot has raised $974.2 million in funding and operates across the US, UK, and Europe, facilitating over $6 billion in sales as of...
🎁 Benefits
Whatnot offers comprehensive health, dental, vision, and life insurance plans, including coverage for dependents. Employees enjoy competitive salaries...
🌟 Culture
Whatnot fosters a remote-friendly culture that emphasizes innovation and community engagement. The company is dedicated to transforming eCommerce thro...
Software Engineering • Lead
Overview
Whatnot is hiring a Lead Backend Engineer to build a world-class Customer Support platform. You'll work on user-facing experiences and intelligent AI-powered automations. This position requires strong problem-solving skills and experience in backend engineering.
Job Description
Who you are
You have a strong background in backend engineering, with experience in building scalable systems that handle complex support needs. You are a bold, forward-thinking problem solver who thrives in a collaborative environment. Your expertise in designing user-facing experiences and automations will help enhance customer satisfaction. You understand the importance of reliability and speed in resolving customer issues, and you are committed to delivering high-quality solutions.
You are comfortable working with cross-functional teams and have a passion for innovation in e-commerce. Your ability to communicate effectively with both technical and non-technical stakeholders will be key in this role. You are excited about the opportunity to contribute to a rapidly growing marketplace and help shape the future of online commerce.
What you'll do
As a Lead Backend Engineer, you will be responsible for building and scaling Whatnot's Customer Support platform. You will design and implement new user-facing experiences that enhance customer interactions. Your role will involve creating intelligent AI-powered automations to efficiently resolve thousands of customer issues per hour. You will collaborate closely with product managers, designers, and other engineers to ensure that the platform meets the needs of both buyers and sellers.
You will lead technical discussions and code reviews, mentoring junior engineers and fostering a culture of continuous improvement. Your contributions will directly impact customer satisfaction and the overall success of Whatnot's marketplace. You will also have the opportunity to explore innovative solutions that blend community, shopping, and entertainment, making a significant difference in the e-commerce landscape.
What we offer
Whatnot provides a dynamic work environment where innovation is encouraged. You will be part of a co-located team that values collaboration and creativity. We offer competitive compensation and benefits, along with opportunities for professional growth and development. Join us as we redefine e-commerce and build a community-driven platform that empowers individuals to turn their passions into businesses.
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