About Trackforce
Empowering security organizations with data-driven insights
Key Highlights
- Founded in 2013, headquartered in Montreal, Canada
- Offers Security Workforce Management solutions for operational efficiency
- Raised over $10 million in funding to support growth
- Serves clients across North America and Europe
TrackTik, founded in 2013 and headquartered in Montreal, Quebec, specializes in Security Workforce Management solutions. The platform is designed to enhance operational efficiency for security organizations by connecting frontline workers, management, and clients. With a growing customer base across...
π Benefits
Employees at TrackTik enjoy competitive salaries, equity options, flexible remote work policies, and generous PTO. The company also offers health bene...
π Culture
TrackTik fosters a culture of innovation and data-driven decision-making, encouraging employees to leverage technology to improve security operations....
Customer Support β’ Entry-Level
Trackforce β’ Wroclaw - Hybrid
Overview
Trackforce is hiring a Client Support Specialist (L1) to transform physical security operations. You'll provide support to clients and help manage their security workforce efficiently. This position is ideal for entry-level candidates looking to start their career in customer support.
Job Description
Who you are
You are an entry-level professional eager to start your career in customer support. You possess strong communication skills and a desire to help clients navigate their security workforce management needs. You thrive in a collaborative environment and are ready to learn from experienced colleagues. Your attention to detail and problem-solving abilities will help you succeed in this role.
What you'll do
As a Client Support Specialist (L1) at Trackforce, you will be the first point of contact for our clients, assisting them with inquiries and issues related to our SaaS platform. You will work closely with the operations team to ensure that clients receive timely and effective support. Your role will involve troubleshooting problems, providing guidance on platform features, and ensuring client satisfaction. You will also have the opportunity to collaborate with other departments to improve our service offerings based on client feedback.
What we offer
At Trackforce, we offer a hybrid work environment that combines flexibility with the opportunity to connect with a diverse team of professionals. You will be part of a growing company that values innovation and efficiency in physical security operations. We provide comprehensive training to help you develop your skills and advance your career in customer support. Join us in making a meaningful impact in the security industry.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Trackforce.
Similar Jobs You Might Like
Based on your interests and this role
Customer Support
Atticus is hiring a Client Support Specialist to assist clients in navigating their legal processes. You'll communicate with clients via text, email, and phone to provide clarity and support. This role is fully remote and requires strong interpersonal skills.
Customer Support
Cision is hiring a Customer Support Specialist to provide first-tier support while collaborating with Technical Product Specialists and the R&D team. This role is fully remote and based in India.
Customer Support
MicroVentures is hiring a Client Support Specialist to provide exceptional client experiences for investors. You'll engage with clients through chat, email, and phone, helping them navigate the investment process. This role is ideal for service-oriented individuals looking to make an impact in the financial industry.