Customer Support • Entry-Level

Who you are

You are a bilingual professional fluent in both French and English, capable of communicating effectively with a diverse clientele. Your experience in customer service or call center environments has equipped you with the skills to engage potential customers and ensure a positive experience. You understand the importance of follow-ups in the sales process and are motivated to help customers navigate their purchasing journey. Your familiarity with CRM systems is a plus, as it allows you to manage customer interactions efficiently. You are eager to contribute to a team that values collaboration and customer satisfaction.

What you'll do

As a Bilingual BDC Agent at AutoTrader.ca, you will be responsible for reaching out to potential customers of automotive dealerships to schedule appointments. Your role will involve making outbound calls, responding to inquiries, and providing information about the services offered. You will ensure that follow-ups are conducted promptly to maintain customer engagement throughout the purchasing process. Your ability to communicate effectively in both languages will be crucial in addressing the needs of a diverse customer base. You will work closely with the sales team to ensure that all customer interactions are recorded in the CRM system, helping to streamline the sales process and improve overall efficiency.

What we offer

At AutoTrader.ca, we offer a supportive work environment where you can grow your skills and advance your career. You will have the opportunity to work with a team of dedicated professionals who are passionate about providing excellent service to our customers. We value your contributions and encourage you to share your ideas for improving our processes. Our company is committed to fostering a culture of inclusivity and collaboration, ensuring that every team member feels valued and empowered to succeed.