Customer Support • Entry-Level

Who you are

You are a proactive problem solver with a strong ability to communicate effectively in both French and English. You understand the importance of trust and safety in online marketplaces and are committed to providing excellent customer support. You have experience handling sensitive situations and can de-escalate conflicts with empathy and clarity. You thrive in a collaborative environment and are eager to contribute to a team that values innovation and community.

What you'll do

As a Trust & Risk Agent, you will be the front-line support for our French-speaking customers, addressing escalated and emergency issues related to the Whatnot platform. You will provide inbound email support, ensuring that users experiencing trust and safety issues receive timely and accurate information. Your role will involve investigating complex cases with high sensitivity, requiring thoughtful communication and a focus on resolution. You will work closely with the Trust & Risk team to enhance marketplace safety and improve customer experiences.

What we offer

At Whatnot, we offer a dynamic work environment where you can grow your skills and make a meaningful impact. You will be part of a rapidly growing team that is redefining e-commerce through community engagement and innovative solutions. We encourage you to apply even if your experience doesn't match every requirement, as we believe diverse perspectives strengthen our team. Join us in building the future of online marketplaces and enjoy the opportunity to work remotely while being part of a vibrant community.