Account Manager • Mid-Level

Who you are

You have a proven track record in account management, particularly in enterprise settings, where you've successfully managed relationships with key clients and driven growth within existing accounts. Your ability to understand customer needs and deliver tailored solutions has been a cornerstone of your success. You thrive in a collaborative environment and are passionate about enhancing customer satisfaction through effective communication and problem-solving. You are results-oriented and have a keen eye for identifying opportunities to increase margins and drive value for both the customer and the company.

You possess strong analytical skills, allowing you to assess account performance and develop strategies to improve outcomes. Your experience in the travel or SaaS industry is a plus, as it equips you with the insights needed to navigate the unique challenges of this sector. You are comfortable working with cross-functional teams and have a knack for building rapport with stakeholders at all levels. You are adaptable and can pivot quickly in response to changing customer needs or market dynamics.

What you'll do

As an Enterprise Account Manager at TravelPerk, you will be responsible for managing a portfolio of key accounts in the CEE markets. Your primary focus will be on ensuring customer satisfaction and driving growth within these accounts. You will work closely with clients to understand their needs and challenges, providing them with tailored solutions that enhance their experience with our platform. You will also collaborate with internal teams to ensure that customer feedback is incorporated into product development and service enhancements.

You will analyze account performance metrics to identify areas for improvement and develop strategies to increase margins. Regular check-ins with clients will be essential to maintain strong relationships and ensure that they are receiving maximum value from our services. You will also be involved in onboarding new clients, guiding them through the implementation process, and ensuring a smooth transition to our platform.

In addition to account management, you will play a key role in identifying upsell opportunities and driving revenue growth. Your ability to communicate effectively and build trust with clients will be crucial in achieving these goals. You will also participate in regular team meetings to share insights and collaborate on best practices for account management.

What we offer

At TravelPerk, we offer a dynamic work environment where you can make a real impact. You will be part of a diverse team that values innovation and collaboration. We provide opportunities for professional growth and development, ensuring that you have the resources you need to succeed in your role. Our company culture is built on trust, transparency, and a commitment to delivering exceptional service to our clients. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset just as much as technical skills.