About Trendyol
Turkey's leading e-commerce platform for all needs
Key Highlights
- Over 300,000 sellers on the platform
- Raised $1B+ in funding with a $16B+ valuation
- Headquartered in Istanbul, Turkey
- Employs 4,000+ people, including couriers and service providers
Trendyol, headquartered in Istanbul, Turkey, is a leading e-commerce platform that connects millions of customers with over 300,000 sellers. As part of Trendyol Group, the company has raised over $1 billion in funding, with a valuation exceeding $16 billion. Trendyol serves a diverse customer base a...
π Benefits
Trendyol offers competitive salaries, equity options, generous PTO policies, and a flexible remote work policy to support work-life balance....
π Culture
Trendyol fosters a data-driven culture focused on innovation and customer satisfaction, encouraging teams to experiment and adapt quickly to market ne...
Overview
Trendyol is hiring a Back Office Professional (Seller Support) to manage operations between sellers and internal teams. You'll focus on resolving seller issues and improving processes in Istanbul.
Job Description
Who you are
You are a proactive individual with a strong ability to collaborate across teams. You thrive in environments where you can resolve issues and improve processes, ensuring that all stakeholders are aligned and informed. Your data-driven mindset allows you to monitor KPIs effectively and take necessary actions to enhance seller satisfaction. You are comfortable working in a fast-paced setting and are eager to contribute to a strong learning culture.
What you'll do
As a Back Office Professional (Seller Support), you will be responsible for managing end-to-end operations between sellers, customers, and internal/external teams. Your role will involve resolving seller issues promptly and efficiently, ensuring that requests are handled effectively. You will monitor key performance indicators such as quality, surveys, and productivity, taking improvement actions as needed. In critical situations, you will activate rapid action plans and lead initiatives aimed at addressing recurring seller issues, ultimately improving overall satisfaction.
What we offer
At Trendyol, you will be part of a dynamic team that values collaboration and continuous learning. We provide opportunities for professional growth and development, allowing you to enhance your skills and advance your career. You will work in a supportive environment where your contributions are recognized and valued, and you will have the chance to make a significant impact on our operations and seller relationships.
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