Account Manager • Mid-Level

Who you are

You have a strong background in customer success and account management, with a proven ability to ensure clients receive a seamless experience throughout their journey. Your structured and proactive approach allows you to thrive in fast-paced environments, and you possess excellent communication skills that enable you to engage effectively with diverse audiences, including C-level executives. You are detail-oriented and adept at prioritizing tasks, ensuring that you can manage multiple initiatives simultaneously while maintaining a focus on customer satisfaction.

You bring a problem-solving mindset and a data-driven approach to your work, continuously seeking ways to drive efficiency and improve customer outcomes. Your high emotional intelligence and coachable nature make you an ideal fit for a role that requires building strong relationships with clients and helping them achieve their goals. You are passionate about customer success and are excited to contribute to a team that values collaboration and growth.

What you'll do

In this role, you will support your customers by ensuring excellent customer experience through timely and accurate communications. You will own the renewal cycle for your portfolio, from preparation and customer alignment to execution, ensuring predictable, timely, and successful renewals. Developing and maintaining a deep understanding of our travel and expense product offering will enable you to assist program administrators effectively with product functionality.

You will monitor and respond to email inquiries from Travel and Expense Administrators related to product integrations, platform settings, travel and expense policy configuration, and troubleshooting product bugs and feature requests. Your ability to drive satisfaction and adoption will be key to your success in this role, as you work closely with clients to understand their needs and provide tailored solutions.

What we offer

At TripActions, you can expect world-class training and enablement opportunities that will help you grow in your career. We foster a culture of collaboration and support, where your contributions are valued and recognized. You will have the chance to work with a talented team that is dedicated to delivering exceptional customer experiences and driving revenue growth. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every individual to succeed.