About TripActions
Transforming business travel with technology and service
Key Highlights
- Over 4,000 enterprise customers including Lyft & Zoom
- $604 million raised from investors like Andreessen Horowitz
- Headquartered in Palo Alto, California
- AI-driven platform for real-time travel insights
TripActions is a travel management platform that combines technology and personalized service to streamline business travel. Serving over 4,000 customers including companies like Lyft and Zoom, TripActions raised $604 million in funding and is headquartered in Palo Alto, California. The company focu...
🎁 Benefits
Employees enjoy competitive salaries, equity options, unlimited PTO, and a remote-friendly work policy. TripActions also offers a learning budget for ...
🌟 Culture
TripActions fosters a culture of innovation and agility, emphasizing data-driven decision-making and a commitment to enhancing the travel experience f...
Customer Operations • Mid-Level
Overview
TripActions is seeking a Business Travel Consultant II to support users' travel needs and enhance customer satisfaction. You'll assist travelers through various contact channels and collaborate with internal teams to improve the customer experience. This role requires strong communication skills and a customer-focused mindset.
Job Description
Who you are
You have experience in customer service or operations, ideally within the travel industry, and you understand the importance of providing exceptional support to users. You are proficient in both verbal and written English, and additional language skills are a bonus. You thrive in a fast-paced environment and are adept at problem-solving, ensuring that travelers receive the best possible assistance. You are detail-oriented and can maintain extensive knowledge of suppliers, destinations, and systems to provide accurate information for bookings. You are comfortable using various communication channels, including chat, call, and email, to assist travelers effectively.
What you'll do
In this role, you will be responsible for directly supporting travelers with their travel needs, ensuring a best-in-class customer experience. You will assist users with hotel, flight, car, and rail bookings, making quick and accurate analyses of customer needs and urgency levels. You will respond to customers within SLA expectations and follow company and customer travel and expense procedures. Additionally, you will provide feedback to product, design, and engineering teams to help improve customer-facing and internal platforms. Your role will involve collaborating with internal teams to remove barriers for travelers and enhance their overall experience.
What we offer
TripActions offers a competitive annualized base salary range of $60,500 - $72,000, depending on your geographic region, job-related knowledge, skills, and relevant experience. You will have the opportunity to work remotely from anywhere in the United States, allowing for flexibility in your work-life balance. As part of a quickly growing team, you will play a vital role in shaping the future of travel support and customer satisfaction at Navan. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse backgrounds and perspectives.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at TripActions.
Similar Jobs You Might Like
Based on your interests and this role
Customer Operations
Navan is hiring a Business Travel Consultant II to support users' travel needs and enhance customer satisfaction. You'll assist travelers through various contact channels and collaborate with internal teams to improve service. This role requires strong communication skills and a basic understanding of world geography.
Customer Support
TripActions is seeking a Business Travel Consultant II to provide exceptional travel support to users. You'll assist with bookings and resolve customer inquiries while collaborating with internal teams. This role requires strong communication skills and a basic understanding of world geography.
Customer Support
Duffel is hiring a Travel Support Consultant to assist with travel-related queries and provide excellent customer service. This role requires flexibility in working hours and a passion for improving the travel experience.
Customer Operations
TripActions is hiring a Business Travel Consultant to provide best-in-class travel support for users. You'll assist travelers with bookings and resolve issues while collaborating with internal teams. Fluency in German is mandatory for this role.
Customer Support
TripActions is looking for a Business Travel Consultant fluent in Spanish to provide exceptional travel support. You'll assist customers with bookings and enhance their travel experience while collaborating with internal teams. This role is remote and requires residency in Portugal.