Account Manager • Mid-Level

Who you are

You have a strong background in account management, ideally within the restaurant or hospitality industry, and are passionate about building long-term relationships with clients. You understand the importance of personalized service and are committed to helping your clients succeed by providing tailored solutions that drive revenue growth. You possess excellent communication skills, both written and verbal, and are comfortable engaging with clients through various channels, including email and phone. You thrive in a collaborative environment and enjoy working closely with cross-functional teams to achieve common goals.

What you'll do

As an Account Manager at TheFork, you will be the primary point of contact for a portfolio of restaurants, ensuring they receive exceptional service and support. Your main responsibility will be to help your clients maximize their revenue through TheFork's solutions, guiding them in their positioning strategy and online marketing efforts. You will collaborate with the sales and marketing departments to create action plans that align with your clients' needs and objectives. Additionally, you will develop promotional plans, including special offers and festivals, to enhance your clients' visibility and attract more diners. Your role will involve regular communication with clients to assess their satisfaction and identify opportunities for improvement, ensuring they are fully engaged with TheFork's platform.

What we offer

At TheFork, we pride ourselves on fostering a diverse and inclusive culture where our values of respect, ownership, growth, and collaboration thrive. You will have the opportunity to work in a dynamic environment that encourages innovation and creativity. We offer competitive compensation and benefits, along with opportunities for professional development and career growth within the Tripadvisor Group. Join us in our mission to create unique dining experiences and make a real impact in the restaurant industry.