About TripAdvisor
The ultimate platform for travel reviews and planning
Key Highlights
- Over 490 million active users worldwide
- Headquartered in Needham, MA with 1,000+ employees
- Utilizes advanced fraud modeling to ensure review integrity
- In early 2024, discussions of going private emerged
TripAdvisor, headquartered in Needham, MA, is a leading platform for travel planning, boasting over 490 million active users who rely on its extensive database of traveler reviews and opinions. The company employs over 1,000 people and utilizes advanced fraud modeling techniques to ensure the integr...
π Benefits
TripAdvisor offers personal travel discounts, flexible work arrangements including Summer Flexible Time Off, and a subsidized Care@work membership for...
π Culture
TripAdvisor's culture is centered around data integrity and user trust, utilizing advanced technology and a dedicated team of analysts to combat fake ...
Customer Support β’ Entry-Level
TripAdvisor β’ Barcelona - On-Site
Overview
TripAdvisor is hiring a Customer Care Specialist (native French) to assist customers with inquiries about their restaurant booking platform. You'll provide support via phone, email, and chat in Barcelona. This role requires native-level French and fluency in English.
Job Description
Who you are
You are a native French speaker with fluency in English, ready to engage with customers and provide exceptional support. Based in Barcelona, you understand the importance of customer satisfaction and are eager to help users navigate our restaurant booking platform. You thrive in a multicultural environment and enjoy working with a diverse team. Your ability to empathize with customers allows you to provide tailored solutions to their inquiries. You are adaptable and open to learning, always looking for ways to improve the customer experience. You appreciate the value of teamwork and collaboration, contributing positively to the workplace culture.
What you'll do
In this role, you will answer incoming customer requests through various channels, including phone, email, and chat. You will assist customers with questions regarding our electronic reservation book, website, and app, ensuring they receive the most suitable answers based on their specific needs. Your role will involve putting yourself in the customer's shoes to understand their concerns and provide effective solutions. You will be part of a dynamic team that values collaboration and communication, working together to enhance the overall customer experience. You will also have opportunities to participate in team-building events and contribute to a positive work environment.
What we offer
At TheFork, we provide a flexible and multicultural work environment where everyone is encouraged to bring their unique perspectives. We believe in fostering personal and professional growth, offering opportunities for development within the company. You will be part of a team that is passionate about food and dedicated to creating unforgettable dining experiences for our customers. We celebrate our successes together and enjoy team-building activities that strengthen our bonds. Join us in our mission to disrupt the restaurant industry and make a meaningful impact on people's dining experiences.
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