About TripAdvisor
The ultimate platform for travel reviews and planning
Key Highlights
- Over 490 million active users worldwide
- Headquartered in Needham, MA with 1,000+ employees
- Utilizes advanced fraud modeling to ensure review integrity
- In early 2024, discussions of going private emerged
TripAdvisor, headquartered in Needham, MA, is a leading platform for travel planning, boasting over 490 million active users who rely on its extensive database of traveler reviews and opinions. The company employs over 1,000 people and utilizes advanced fraud modeling techniques to ensure the integr...
π Benefits
TripAdvisor offers personal travel discounts, flexible work arrangements including Summer Flexible Time Off, and a subsidized Care@work membership for...
π Culture
TripAdvisor's culture is centered around data integrity and user trust, utilizing advanced technology and a dedicated team of analysts to combat fake ...
Customer Support β’ Entry-Level
TripAdvisor β’ Barcelona
Overview
TripAdvisor is hiring a Customer Care Specialist for the Dutch Market to assist diners and restaurant partners. You'll engage with customers through phone, email, and chat, ensuring a seamless dining experience.
Job Description
Who you are
You are a customer-oriented individual with a passion for the restaurant industry. You possess excellent communication skills in Dutch and English, enabling you to assist our diverse clientele effectively. You thrive in a fast-paced environment and are eager to contribute to a team that values collaboration and respect. Your ability to empathize with customers and resolve their inquiries will be key to your success in this role.
What you'll do
As a Customer Care Specialist, you will be the first point of contact for our customers, answering incoming requests via phone, email, and chat. You will assist diners in finding the best dining experiences and support restaurant partners in optimizing their performance. Your role will involve understanding customer needs, providing accurate information, and ensuring a positive experience with our products. You will also contribute to the continuous improvement of our customer service processes by sharing insights and feedback with the team.
What we offer
At TheFork, we offer a vibrant and multicultural work environment where you can grow both professionally and personally. You will be part of a team that champions restaurant culture and values the contributions of every member. We believe in fostering a supportive atmosphere that encourages ownership and respect. Join us in our mission to connect diners with their favorite restaurants and make dining experiences memorable.
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