About Trustly
Simplifying online bank payments for everyone
Key Highlights
- Over 900 employees across Europe and the Americas
- Serves thousands of merchants including Facebook and PayPal
- $82.5 million raised to date
- Acquired SlimPay in 2024 to enhance payment capabilities
Trustly is a leading fintech platform specializing in online bank payments, connecting consumers and merchants seamlessly through bank accounts. Founded in 2008 and headquartered in Vasastan, Stockholm, Trustly has grown to over 900 employees and serves thousands of merchants, including major client...
🎁 Benefits
Employees enjoy free breakfast daily, catered dinners for late work, and a weekly happy hour. Trustly offers a generous health allowance and organizes...
🌟 Culture
Trustly promotes a culture of collaboration and innovation within the fintech space, focusing on simplifying bank transfers for merchants. The company...
Overview
Trustly is hiring a Senior Director of Customer Support & Operations to lead customer operations across Europe. You'll focus on enhancing customer experience and operational efficiency. This role requires extensive experience in customer support and operations management.
Job Description
Who you are
You are an experienced executive with a strong background in customer support and operations, thriving at the intersection of strategy and execution. With a proven track record of establishing high-level strategic priorities, you remain hands-on to ensure your teams execute with excellence. You are driven by a strong sense of purpose and excel in dynamic, entrepreneurial, and high-growth environments.
You possess exceptional leadership skills, capable of inspiring and guiding teams to eliminate friction and elevate customer experiences. Your vision aligns with Trustly's ambition to redefine the payment experience, making you a perfect fit for this role. You understand the importance of innovative solutions and are committed to driving differentiation in the markets you serve.
What you'll do
As the Senior Director of Customer Support & Operations, you will lead all aspects of customer operations, supporting both consumers and enterprise merchants across Europe. You will be responsible for establishing and executing strategic priorities that enhance customer satisfaction and operational efficiency. Your hands-on approach will ensure that your teams are equipped to deliver exceptional service and support.
You will collaborate closely with cross-functional teams to drive initiatives that improve customer experience and operational processes. Your leadership will be instrumental in fostering a culture of excellence within the customer operations team, making Trustly a benchmark for customer support in the industry. You will also be tasked with identifying opportunities for innovation and improvement, ensuring that Trustly remains at the forefront of the payments landscape.
What we offer
At Trustly, you will be part of a global team of innovators, collaborators, and doers, all working towards a common goal of transforming the way the world pays. You will have the opportunity to make a significant impact on the customer experience and operational efficiency of a leading company in the Open Banking Payments sector. Trustly values its employees and fosters a culture of growth and development, providing you with the resources and support needed to excel in your role.
Interested in this role?
Apply now or save it for later. Get alerts for similar jobs at Trustly.
Similar Jobs You Might Like
Based on your interests and this role
Customer Operations
Imprint is hiring a Director of Customer Support Operations to lead the execution and performance of their customer support function. You'll manage vendor performance and ensure operational efficiency as the company scales. This role requires strong leadership and operational skills.
Strategy & Operations
Decagon is hiring a Senior Director of Customer Strategy and Operations to lead the operationalization of their Customer organization. You'll work closely with various teams to enhance delivery quality and efficiency. This role requires a background in B2B SaaS or enterprise software.
Customer Support
NICE is seeking a Director of Customer Support to lead and scale global support operations for their Enterprise SaaS platform in the Financial Services industry. This role involves managing a large support team and ensuring high-quality service delivery.
Customer Success
Amplitude is hiring a Senior Director of Customer Success to lead and scale their North America Enterprise Customer Success Management. This role focuses on delivering exceptional customer experiences and driving digital growth for clients.
Customer Operations
Crusoe is hiring a Director of Customer Operations to drive operational excellence across the customer journey. You'll manage systems and processes that empower Customer Success Managers to maximize customer value. This role requires expertise in Gainsight and data analysis.