Customer Operations • Lead

Who you are

You have a strong background in customer operations and team leadership, with a proven track record of optimizing operational efficiency and developing team members. You thrive in a customer-obsessed environment and are driven by a strong sense of purpose, ready to lead a team that delivers exceptional service. Your experience includes analyzing performance metrics and collaborating across departments to address customer escalations effectively. You are passionate about fostering a culture of excellence and proactive problem-solving, ensuring that your team aligns with stakeholders to drive business success.

What you'll do

As the Merchant Service Team Lead/Manager at Trustly, you will be responsible for managing the daily operations of the Merchant Service team, ensuring resource efficiency and high-quality support for B2B customers. You will analyze performance metrics to identify areas for improvement and implement strategies to enhance operational efficiency. Your role will involve collaborating with various departments to address customer escalations and ensure alignment with business objectives. You will focus on developing your team members, fostering a culture of excellence, and driving business success through exceptional service delivery.

What we offer

At Trustly, you will be part of a global team of innovators and collaborators, working in a dynamic and entrepreneurial environment. We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in transforming the way the world pays and be part of a team that is building a smarter, faster, and more secure financial future.