About Twilio
Empowering communication for businesses worldwide
Key Highlights
- Public company (NYSE: TWLO) - strong equity potential
- Over 150,000 customers including Deliveroo, Duolingo, and Toyota
- Headquartered in San Francisco, CA with 1001+ employees
- $250.7 million raised in Series D funding
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
🎁 Benefits
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
🌟 Culture
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...
Overview
Twilio is hiring a Manager for Toll-Free Onboarding Operations to oversee day-to-day operations and improve onboarding workflows. This role requires strong leadership and operational management skills.
Job Description
Who you are
You have a strong background in operations management, with experience leading teams and ensuring high-quality service delivery. You understand the importance of balancing customer experience with compliance standards, and you are committed to continuous improvement in operational processes.
You possess excellent communication skills, enabling you to collaborate effectively with cross-functional teams and support employee development. Your ability to analyze performance metrics and drive operational consistency is key to your success in this role.
What you'll do
As the Manager of Toll-Free Onboarding Operations, you will be responsible for managing the day-to-day operations of the onboarding process, including verification, appeals, and escalations. You will lead a distributed team, ensuring that decision quality and SLA performance meet the highest standards.
You will partner with various departments to enhance workflows and tooling, aiming to improve the overall effectiveness of the onboarding program. Your focus will be on fostering a culture of execution discipline and supporting the professional growth of your team members.
What we offer
Twilio offers a remote-first work environment that promotes a strong culture of connection and inclusion. You will be part of a vibrant team that values diverse experiences and is dedicated to making a global impact. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.
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