Technical Account Manager • Mid-Level

Who you are

You have a strong background in account management and customer success, ideally within the tech or financial services sectors. You understand the importance of building relationships and ensuring customer satisfaction, and you thrive in a remote-first environment where you can work from anywhere. You possess excellent communication skills and can articulate complex technical concepts to non-technical stakeholders. You are self-motivated and take ownership of your responsibilities, always looking for ways to add value to your customers. You are comfortable working with cross-functional teams and can collaborate effectively with engineering and product teams to address customer needs. You are adaptable and can manage multiple priorities in a fast-paced environment.

What you'll do

In this role, you will be responsible for managing a portfolio of customers, acting as their primary point of contact within Sardine. You will work closely with customers to understand their needs and help them leverage Sardine's products effectively. You will provide onboarding support, ensuring that customers are set up for success from the start. You will conduct regular check-ins with customers to assess their satisfaction and identify opportunities for upselling or cross-selling additional services. You will collaborate with the product and engineering teams to relay customer feedback and advocate for product enhancements that align with customer needs. You will also develop and deliver training sessions to help customers maximize the value of Sardine's offerings. Your role will involve analyzing customer usage data to identify trends and proactively address any issues that may arise.

What we offer

Sardine offers a remote-first work culture, allowing you to work from anywhere that suits your productivity. You will join a fast-growing company with a strong focus on fraud prevention and compliance, working alongside world-class professionals from diverse backgrounds. We value performance and results over hours worked, providing you with the flexibility to balance your work and personal life. As part of our team, you will have the opportunity to contribute to meaningful projects that have a real impact on our customers and the industry. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate.