Solutions Engineer • Mid-Level

Who you are

You have a strong background in solution architecture and presales, with experience in consulting on complex, multi-product opportunities. You understand how to scope, design, and validate solutions that fit into clients' ecosystems, and you are skilled at painting a long-term vision for customers. Your expertise in AI technologies allows you to influence product strategy effectively, and you thrive in cross-functional environments, collaborating with product, engineering, and marketing teams. You are adept at identifying technology patterns and shifts from clients and prospects, which helps you drive impactful solutions. You are a strong communicator, capable of articulating complex concepts to diverse audiences, and you are committed to fostering a culture of inclusion and connection within your team.

Desirable

Experience with cloud platforms and a deep understanding of AI applications in communication solutions would be beneficial. Familiarity with Twilio's product offerings and the ability to translate technical details into business value will set you apart.

What you'll do

In this role, you will work closely with sales teams to understand customer needs and develop tailored solutions that leverage Twilio's suite of products. You will engage in technical discussions with clients, helping them visualize how Twilio's solutions can enhance their operations. Your responsibilities will include conducting workshops, delivering presentations, and providing technical guidance throughout the sales process. You will also collaborate with engineering teams to ensure that proposed solutions are feasible and align with product capabilities. By staying informed about industry trends and customer feedback, you will contribute to the continuous improvement of Twilio's offerings. Your role will be pivotal in building strong relationships with clients, ensuring their success with Twilio's products.

What we offer

Twilio offers a remote-first work environment, allowing you to work from anywhere in Australia while being part of a vibrant and inclusive team. You will have opportunities for professional growth and development, with access to resources that support your career advancement. Twilio values innovation and encourages employees to bring their unique perspectives to the table. You will be part of a mission-driven company that is shaping the future of communications, making a global impact every day. Competitive compensation and benefits packages are provided to support your well-being and work-life balance.