Solutions Engineer • Senior

Who you are

You have a strong technical background and experience in customer engagement solutions — you've successfully designed and implemented communication strategies that enhance user experiences. Your ability to build executive relationships allows you to engage with stakeholders at all levels, from CEOs to technical decision-makers.

You are comfortable working with AI technologies and understand how they can be leveraged to improve customer interactions — your experience includes integrating AI into communication platforms to create seamless user experiences. You thrive in a remote-first environment and are adept at collaborating with diverse teams across different time zones.

What you'll do

As a Senior Solutions Engineer at Twilio, you will be at the forefront of designing innovative customer engagement experiences — you will collaborate with clients to understand their needs and translate them into effective solutions using Twilio's platform. Your role will involve presenting technical concepts to non-technical stakeholders, ensuring that everyone understands the value of the solutions being proposed.

You will work closely with the product and engineering teams to provide feedback on customer needs and help shape the future of Twilio's offerings — your insights will be invaluable in refining product features and enhancing user satisfaction. Additionally, you will lead workshops and training sessions for clients, empowering them to utilize Twilio's tools effectively.

What we offer

Twilio offers a vibrant remote-first culture that emphasizes inclusion and connection — you will be part of a team that values diverse experiences and perspectives. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate. Join us in shaping the future of communications and making a global impact.