About Twilio
Empowering communication for businesses worldwide
Key Highlights
- Public company (NYSE: TWLO) - strong equity potential
- Over 150,000 customers including Deliveroo, Duolingo, and Toyota
- Headquartered in San Francisco, CA with 1001+ employees
- $250.7 million raised in Series D funding
Twilio (NYSE: TWLO) is a leading cloud communications platform that empowers over 150,000 businesses, including major brands like Deliveroo, Duolingo, and Toyota, to enhance customer engagement through its easy-to-use APIs. Headquartered in the Financial District of San Francisco, Twilio has raised ...
🎁 Benefits
Twilio offers generous annual time off, comprehensive health programs, and remote work opportunities. Employees can also earn a Twilio track jacket by...
🌟 Culture
Twilio's culture is rooted in innovation and customer-centricity, stemming from its origins in simplifying communications for businesses. The company ...
Overview
Twilio is hiring a Technical Account Manager 3 to provide technical support and serve as the primary point of contact for Personalized Support customers. You'll collaborate with customers to troubleshoot and resolve complex technical issues. This role requires strong problem-solving skills and a strategic mindset.
Job Description
Who you are
You have a strong curiosity for deep problem-solving and the ability to consider broader strategic implications. As a Technical Account Manager, you will be the designated technical liaison, providing proactive guidance to help customers maximize the value of Twilio technologies. You thrive in a remote-first environment and are committed to fostering a culture of connection and global inclusion.
You possess excellent communication skills, enabling you to effectively collaborate with customers and internal teams. Your experience in technical support or account management equips you to troubleshoot and resolve complex technical issues that may have significant and widespread impact. You understand the importance of building strong relationships with customers and are dedicated to their success.
What you'll do
In this role, you will serve as the primary point of contact for Personalized Support customers, ensuring they receive the highest level of technical support. You will collaborate closely with customers to understand their needs and provide tailored solutions that enhance their experience with Twilio technologies. Your responsibilities will include troubleshooting complex technical issues, providing proactive guidance, and recommending improvements to maximize customer value.
You will work cross-functionally with engineering and product teams to address customer concerns and advocate for their needs. Your ability to analyze technical challenges and propose effective solutions will be crucial in this role. You will also contribute to the development of best practices and documentation to improve the overall support process.
What we offer
Twilio offers a remote-first work environment that empowers you to shape your career while being part of a vibrant team. You will have the opportunity to work with innovative technologies and make a global impact. Twilio values diversity and inclusion, encouraging applicants from all backgrounds to apply. We provide competitive compensation and benefits, fostering a culture of growth and development for all employees.
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