About Two Dots
Fair income verification for seamless underwriting
Key Highlights
- Seed stage with $5.8 million in funding from Y Combinator
- Focused on income verification for large apartment managers
- Utilizes AI for fraud detection and payroll data access
- Located in Tribeca, New York, with a small team of 1-20 employees
Two Dots is a New York-based fintech startup focused on income and employment verification for underwriters, particularly in the real estate sector. With $5.8 million in funding from Y Combinator, the company leverages advanced AI to streamline payroll data access, helping property managers efficien...
🎁 Benefits
Employees enjoy competitive equity options, flexible PTO, and a remote-friendly work environment, fostering a balance between personal and professiona...
🌟 Culture
Two Dots promotes a mission-driven culture focused on fairness in consumer underwriting. The team values innovation and efficiency, utilizing AI to so...
Customer Success Manager • Mid-Level
Overview
Two Dots is hiring a Customer Success & Growth Manager to drive customer engagement and ensure value realization from their AI-driven underwriting solutions. This role requires strong relationship-building skills and strategic thinking.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in technology or financial services. You are organized and ambitious, with a strategic mindset that allows you to partner effectively with customers to understand their goals and workflows. You excel at building and nurturing relationships with diverse stakeholders, from day-to-day users to executive leaders, ensuring that their definitions of success are met. You are proactive in identifying upsell opportunities and are committed to championing customer outcomes by tracking account health and leading business reviews.
You understand the importance of the customer journey and are skilled in managing onboarding, adoption, expansion, and renewal processes. You are adept at creating success plans tailored to the needs of high-priority customers, ensuring they realize ongoing value from Two Dots' solutions. Your ability to communicate effectively and collaborate with cross-functional teams will be key to your success in this role. You are passionate about improving the consumer underwriting experience and are excited to contribute to a mission-driven company.
What you'll do
In this role, you will play a pivotal part in driving the next phase of Two Dots' AI-driven underwriting solutions. You will be responsible for building and nurturing strategic relationships with our largest customers, ensuring they achieve their goals and realize the full value of our offerings. You will lead quarterly business reviews and create tailored success plans for high-priority accounts, proactively identifying opportunities for upselling and expansion.
You will own the end-to-end customer journey, from onboarding to renewal, ensuring that customers receive the support they need at every stage. Your strategic thought partnership will be essential as you work closely with customers to understand their workflows and definitions of success. You will collaborate with internal teams to enhance the customer experience and drive product improvements based on customer feedback. Your role will also involve tracking account health metrics and reporting on customer success outcomes to the leadership team.
What we offer
At Two Dots, we offer a competitive compensation package, including a base salary range of $150,000 to $200,000 per year, along with equity options and full benefits. You will work in a collaborative and inclusive environment where diverse backgrounds and perspectives are valued. We encourage you to apply even if you do not meet all the qualifications listed, as we believe in the potential of every candidate. Join us in building a stronger financial system and making a meaningful impact in the industry.
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