Customer Success Manager • Mid-Level

Who you are

You have a strong background in customer success or account management, ideally within a tech or SaaS environment. You understand the importance of onboarding and renewing customers, and you excel at building relationships that lead to expanded use cases over time. Your communication skills are top-notch, allowing you to effectively collaborate with cross-functional teams, including Solutions, Support, and Product. You are customer-centric and detail-oriented, ensuring that customers gain maximum value from the service.

You thrive in a hybrid work culture and are comfortable working in an office setting three days a week. You believe in the power of feedback and are committed to ensuring that customer pain points are communicated back to the product teams. You are proactive in your approach, always looking for ways to enhance the customer experience and drive success for both the customer and the company.

What you'll do

As a Customer Success Manager at Orb, you will be responsible for onboarding new customers and ensuring they have a smooth transition from Sales to Post-Sales. You will work closely with the Solutions and Support teams to provide ongoing support and ensure that customers are achieving their desired outcomes. Your role will involve building strong relationships with customers, understanding their needs, and identifying opportunities for expansion into new use cases.

You will collaborate with Product Managers and Engineering to translate customer requirements into actionable product features and enhancements. Your insights will help shape the future of Orb's offerings, ensuring that they meet the evolving needs of customers. You will also be responsible for gathering customer feedback and pain points, ensuring that they are communicated effectively to the product teams for continuous improvement.

What we offer

Orb offers a dynamic and inclusive work environment where you can thrive and grow. We believe in the importance of a diverse team and provide equal employment opportunities to all applicants. Our hybrid work culture allows for flexibility while maintaining a strong team connection. You will have the opportunity to work with cutting-edge technology and contribute to the future of monetization in the AI and software industry. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset.