Account Manager • Senior

Who you are

You have a proven track record in account management, ideally with experience in the SMB sector. Your leadership skills shine as you build and inspire high-performing teams, focusing on hiring, coaching, and retaining top talent to drive partner success. You understand the importance of data-driven decision-making and have a knack for leveraging insights to accelerate growth and enhance customer experiences.

You excel in cultivating strong partnerships with stakeholders, becoming a trusted advisor focused on mutual value. Your ability to set clear targets and drive commercial performance is complemented by your commitment to operational excellence and customer satisfaction. You thrive in a fast-paced environment and are passionate about making a measurable impact on partner success and market expansion.

What you'll do

As the Senior Commercial Lead for SMB Account Management, you will act as a regional business owner, driving strategic growth and operational excellence for Uber Eats' largest restaurant segment. You will lead a team of Account Managers, ensuring they deliver exceptional service to restaurant partners and end customers alike. Your role will involve shaping and executing the SMB strategy in your region, leveraging data and cross-functional support to drive restaurant partner growth and product adoption.

You will set clear performance targets and utilize data-driven insights to boost sales, increase partner engagement, and improve retention metrics. Building strategic relationships with SMB restaurant stakeholders will be key to your success, as you work to enhance customer experiences and ensure the effective adoption of Uber’s tools and best practices. Your leadership will have a direct impact on partner success and customer delight, contributing to Uber Eats' market expansion.

What we offer

At Uber, we value our employees and offer a supportive work environment where you can thrive. You will have the opportunity to work in a dynamic team that is committed to excellence and innovation. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of diverse backgrounds and perspectives. Join us in shaping the future of food delivery and making a difference in the lives of our restaurant partners and customers.