About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
๐ Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
๐ Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Community Support Specialist to provide exceptional support for riders, driver partners, eaters, and delivery partners. You'll be responsible for answering questions and resolving issues across multiple support platforms. Proficiency in Polish and good knowledge of English are required.
Job Description
Who you are
You are a proactive individual with a strong commitment to providing exceptional support to our community of riders, driver partners, eaters, and delivery partners. Your proficiency in Polish is essential, and you possess good knowledge of English, allowing you to communicate effectively with diverse users. You are comfortable working in a team environment and thrive in a role that requires you to connect with users and understand their needs. Your ability to troubleshoot problems and find speedy resolutions is a key strength, and you are proficient in using computers, navigating various tools quickly and efficiently.
You have exceptional reading comprehension and writing skills, enabling you to connect users' inquiries with the answers they truly need. You are available to work in rotating shifts from Monday to Sunday, demonstrating your flexibility and dedication to supporting our community at all times. You are an advocate for Uber, genuinely caring about the product and the experience of our users.
What you'll do
In this role, you will be a passionate advocate for delivery partners, eaters, and restaurants, answering any questions that come your way. You will deliver high-quality service across multiple support platforms, including tickets, email, and phone. Your goal is to create loyalty among new users and help early adopters fall in love with Uber all over again. You will triage issues and escalate them when necessary, ensuring that our users receive the best possible support.
You will work closely with your team to continuously improve processes on behalf of users, contributing to a synergistic work environment where everyone learns from one another. Your role is crucial in establishing trust within our community, and you will play a key part in enhancing the overall user experience. You will be expected to stay updated on product features and changes to provide accurate information to users, ensuring they have a seamless experience with Uber.
What we offer
At Uber, we believe in investing in our employees and providing a supportive work environment. You will have the opportunity to work with a diverse team and contribute to a company that values high-quality service. We encourage you to apply even if your experience doesn't match every requirement, as we value curiosity and a growth mindset. Join us in making a difference in the lives of our users and be part of a team that is dedicated to excellence.
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