About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Community Support • Mid-Level
Uber • Kuala Lumpur - On-Site
Overview
Uber is hiring a Community Support Specialist (SME - Mandarin Speaker) to deliver world-class customer support and investigate safety reports. This role requires strong analytical skills and the ability to work in a fast-paced environment.
Job Description
Who you are
You are a methodical and creative thinker with a passion for community operations and customer support. You thrive in environments that are ambiguous and fast-paced, and you have a knack for investigating complex issues. Your experience allows you to evaluate safety insights effectively, ensuring that the support provided meets Uber's high standards. You are detail-oriented and can identify strengths and weaknesses in performance, contributing to the overall improvement of safety measures. You possess excellent communication skills, enabling you to present findings and recommendations to key stakeholders clearly and persuasively.
Desirable
Experience in customer support or community operations is a plus, especially in a tech-driven environment. Familiarity with safety protocols and reporting standards will help you excel in this role. Being a Mandarin speaker is essential, as it allows you to engage effectively with a diverse customer base.
What you'll do
In this role, you will perform targeted reviews of safety reports to ensure compliance with Uber's standards. You will analyze evidence and develop case details, presenting your recommendations for internal actions to key stakeholders. Your insights will help improve the taxonomy of safety reports, focusing on regional needs. You will work on escalations, ensuring that all safety concerns are addressed promptly and effectively. Your contributions will play a crucial role in enhancing the safety and support experience for Uber's customers.
What we offer
Uber provides a dynamic work environment where you can make a significant impact on community safety and customer support. You will have the opportunity to collaborate with a diverse team of professionals dedicated to delivering exceptional service. The role requires you to be in-office for 100% of your time, fostering a collaborative atmosphere. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.
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