About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
π Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
π Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Senior Customer Success Manager for Uber Direct in Paris to manage a portfolio of strategic partners and drive their growth. This role requires strong collaboration with cross-functional teams and operational excellence.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in managing complex partner relationships. Your ability to build long-term relationships and act as a trusted advisor is key to your success. You thrive in collaborative environments, working closely with cross-functional teams to deliver high-impact solutions. You possess strong problem-solving skills and can tackle advanced commercial and operational challenges effectively. Mentoring new team members and contributing to onboarding processes is something you enjoy, as you believe in sharing knowledge and best practices to enhance team performance. You are adaptable and can navigate the complexities of a fast-paced environment while maintaining a focus on operational excellence.
What you'll do
As a Senior Customer Success Manager for Uber Direct, you will own a portfolio of strategic partners, ensuring their growth and operational success. You will collaborate with local and global stakeholders to deliver scalable solutions that enhance the partner experience. Your role will involve leading cross-functional initiatives that improve team processes and execution across the business. You will be responsible for building long-term relationships with partners, acting as their trusted advisor and ensuring a seamless delivery experience. You will also mentor new team members, helping them to integrate into the team and understand best practices. Your contributions will shape how Uber Direct operates in France, driving improvements that benefit both partners and customers. You will work closely with teams across Product, Operations, Finance, Legal, and Compliance to ensure alignment and effectiveness in delivering services.
What we offer
At Uber, we offer a dynamic work environment where you can make a significant impact. You will have the opportunity to work with a diverse team of professionals dedicated to enhancing the customer experience. We provide competitive compensation and benefits, along with opportunities for professional growth and development. You will be part of a culture that values collaboration, innovation, and excellence in service delivery. Join us in shaping the future of delivery services in France and beyond.
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