About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Customer Support Representative who speaks Norwegian and Swedish to deliver high-quality service across multiple support platforms. You'll be an advocate for users, solving problems and building loyalty. This role requires exceptional communication skills and a detail-oriented mindset.
Job Description
Who you are
You are a detail-oriented individual with exceptional communication skills, fluent in Norwegian at a C1 level and proficient in English and Swedish at a B2 level. You thrive in a collaborative environment and are naturally curious, always looking to improve your craft and incorporate feedback. You are dedicated to providing high-quality customer support and are passionate about advocating for users, ensuring their experiences with Uber are positive and memorable.
You understand the importance of empathy in customer service, especially when dealing with frustrated users. You have a strong commitment to building loyalty among new users and are eager to help early adopters rediscover their love for Uber. You take ownership of your responsibilities and are dedicated to elevating the support experience for all users.
What you'll do
In this role, you will deliver high-quality service across various support platforms, including email, chat, and phone. You will respond to customer inquiries and tickets, providing solutions and assistance to riders, drivers, eaters, and couriers. Your ability to triage issues and escalate them when necessary will be crucial in maintaining the high standards of Uber's customer support.
You will be expected to show empathy and understanding to users who may be experiencing difficulties, helping to resolve their issues effectively. Your role will involve not only addressing immediate concerns but also contributing to the overall improvement of the customer support process. You will collaborate with internal teams to ensure that the best possible outcomes are achieved for users, fostering a sense of community and support within the Uber ecosystem.
What we offer
Uber offers a dynamic work environment where you can grow your skills and make a real impact on the customer experience. You will be part of a dedicated team that values collaboration and innovation, with opportunities for professional development and career advancement. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to contribute to our mission.
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