General Manager • Lead

Who you are

You have extensive experience in managing large teams and driving operational excellence — you've successfully led initiatives that redefine service standards in complex environments. Your strategic mindset allows you to envision and implement innovative solutions that enhance customer satisfaction and operational efficiency.

You possess strong collaboration skills, working effectively with cross-functional teams including Sales, Tech, Marketing, and Operations — you understand the importance of aligning diverse stakeholders towards a common goal. Your ability to communicate clearly and persuasively ensures that everyone is on the same page and motivated to achieve shared objectives.

Your background in the food service or logistics industry gives you a unique perspective on the challenges and opportunities within catering — you are familiar with the intricacies of managing large orders and ensuring timely delivery. You thrive in high-stakes situations where precision and reliability are paramount.

You are data-driven, using analytics to inform decision-making and measure success — you understand how to leverage data to optimize operations and enhance customer experiences. Your analytical skills enable you to identify trends and make informed recommendations that drive growth.

What you'll do

As the General Manager and Head of Catering, you will define the vision and strategy for Uber's catering services, ensuring that every large-scale meal occasion is executed flawlessly. You will lead the Catering & Large Orders Team, guiding them in developing operational playbooks that set the standard for quality and reliability.

You will collaborate closely with various departments to architect a system that enhances the interaction between supply and demand within the Uber ecosystem — your role will involve designing courier models and curating a premier restaurant network that meets the unique needs of corporate clients and individual consumers alike.

You will be responsible for driving the growth of Uber Eats in the B2B and D2C catering markets, positioning Uber as the trusted partner for significant meal occasions — your strategic initiatives will focus on expanding market share and enhancing brand reputation.

You will monitor performance metrics and adjust strategies as needed to ensure that operational goals are met — your leadership will foster a culture of accountability and continuous improvement within the team.

What we offer

Uber provides a dynamic work environment where innovation and collaboration are at the forefront. You will have the opportunity to shape the future of catering services and make a significant impact on the company's growth trajectory. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds.