Applied Scientist • Senior

Who you are

You are an experienced applied scientist with a strong background in machine learning and data analytics — you have a passion for building software solutions that prioritize customer experiences and service quality. You thrive in collaborative environments, working closely with engineering, product, design, and data science teams to tackle complex challenges. Your expertise in time-series anomaly detection and statistical monitoring allows you to contribute effectively to the development of observability platforms that enhance customer experience.

You have a proven track record of developing data insights and solutions that address large-scale data challenges — your analytical skills enable you to make customer experience measurable and actionable. You understand the importance of both the customer experience and the tooling experience, ensuring that your solutions cater to both spenders and earners as well as developers and product managers. Your collaborative spirit drives you to work effectively across domains and functions, making you a key player in any project.

What you'll do

In this role, you will be responsible for building and enhancing a real-time data platform that enables customer experience observability and analytics at scale. You will collaborate with cross-functional teams to detect and respond to degradations in customer experience, ensuring that the platform supports safe and fast feature rollouts through real-time monitoring. Your work will directly impact the quality of service provided to users, as you develop deeper analytics that inform product improvements.

You will engage in high-impact projects that require innovative thinking and technical expertise — your contributions will help shape the future of customer experience at Uber. You will also be involved in driving the ambitious observability platform, working on challenges that span various domains and functions. Your role will require you to stay updated with the latest advancements in machine learning and data analytics, applying them to real-world problems to enhance service quality.

What we offer

At Uber, we offer a dynamic work environment where you can make a significant impact on customer experiences. You will have the opportunity to work with cutting-edge technologies and collaborate with talented professionals across various fields. We encourage you to apply even if your experience doesn't match every requirement, as we value diverse perspectives and backgrounds. Join us in our mission to deliver best-in-class experiences for our users.