About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Customer Success Manager for their Uber Direct Enterprise Restaurants team. You'll develop long-lasting relationships with Merchant Partners and collaborate with various teams to enhance their business performance. This role requires strong strategic problem-solving skills and the ability to thrive in fast-paced environments.
Job Description
Who you are
You have a proven track record in customer success or account management, ideally within a tech or e-commerce environment. You understand the importance of building strong relationships with clients and have the ability to see both the big picture and the details that matter. You thrive in fast-paced, sometimes ambiguous environments, remaining calm and focused while tackling new challenges. You possess an insatiable appetite for solving strategic problems, using data and analysis to get to the core of issues quickly. Your empathetic leadership style allows you to connect with clients and team members alike, fostering collaboration and a positive work culture.
What you'll do
As a Customer Success Manager, you will serve as a trusted partner to our Merchant Partners, developing long-lasting relationships to support and grow their business on our platform. You will work collaboratively with sales, operations, product, and other technical counterparts to develop, implement, and automate critical business processes. Your role will involve analyzing performance metrics and providing insights to help merchants optimize their operations. You will also be responsible for identifying opportunities for growth and ensuring that our partners are satisfied with their experience on the Uber Direct platform.
What we offer
Uber offers a dynamic work environment where you can make a significant impact on our growing business. We provide competitive compensation and benefits, along with opportunities for professional development and career advancement. You will be part of a collaborative team that values innovation and encourages you to voice your ideas for improvement. We believe in a healthy work-life balance and offer flexible working arrangements to support your needs.
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