About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
π Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
π Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Customer Success Manager β’ Mid-Level
Uber β’ Mexico City - On-Site
Overview
Uber is hiring a Customer Success Manager to oversee the operational health of restaurant accounts and drive customer success. You'll work closely with stakeholders to maximize the value customers gain from our solutions. This role requires strong relationship management skills.
Job Description
Who you are
You have a proven track record in customer success management, ideally with experience in the restaurant or hospitality industry. You excel at building and maintaining strong relationships with key stakeholders, ensuring that customers achieve meaningful business outcomes through your support. Your ability to analyze operational metrics and identify growth opportunities sets you apart as a strategic partner for your clients.
You are proactive in addressing potential challenges and possess strong communication skills that allow you to advocate effectively for your customers. You understand the importance of translating customer feedback into actionable insights that can drive product and process enhancements. Your collaborative nature enables you to work cross-functionally with various teams to resolve issues and improve customer satisfaction.
What you'll do
As a Customer Success Manager at Uber, you will be responsible for monitoring the operational performance of existing restaurant accounts and identifying opportunities for growth. You will work closely with Account Managers and restaurant partners to understand their goals and ensure they are getting the most value from our solutions. Your role will involve providing regular updates on customer health and performance, translating data into actionable recommendations for improvement.
You will take ownership of project follow-ups and execution, partnering with internal teams to support operational, integration, and account initiatives. Building and maintaining strong relationships with key customer stakeholders will be central to your success, as you will serve as a trusted advocate for customers, sharing structured feedback on product launches and operational improvements.
What we offer
At Uber, we value our employees and offer a supportive work environment where you can thrive. You will have the opportunity to work with a diverse team and contribute to the success of our restaurant partners. We encourage you to apply even if your experience doesn't match every requirement, as we believe in the potential of every candidate to grow and succeed in their role.
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