Operations Manager • Mid-Level

Who you are

You have a strong background in operations management, particularly in marketplace environments — your experience has equipped you with the skills to understand and optimize complex operational workflows. You are data-driven and can leverage analytics to inform decision-making and improve key performance metrics.

Your expertise in product operations allows you to effectively design and implement scalable delivery solutions — you understand the nuances of merchant needs and can creatively adapt existing products to meet those demands. You thrive in collaborative settings, working closely with cross-functional teams to ensure successful product rollouts.

You possess excellent communication skills, enabling you to advocate for merchant needs effectively — your ability to translate operational insights into actionable strategies is a key strength. You are comfortable navigating the challenges of a rapidly scaling environment and are committed to driving long-term success for Uber Direct in Taiwan.

Desirable

Experience in last-mile delivery solutions or logistics is a plus — familiarity with the local market dynamics will help you excel in this role. A background in data analysis tools and methodologies will further enhance your ability to make informed decisions.

What you'll do

In this role, you will lead the design and rollout of Uber Direct's delivery solutions in Taiwan — your focus will be on optimizing reliability and performance through strategic use of marketplace pricing and operational levers. You will collaborate closely with Commercial and Global Product teams to ensure that the solutions you develop are market-ready and scalable.

You will analyze merchant operational workflows to identify areas for improvement and implement solutions that enhance delivery capabilities — your efforts will directly impact product adoption and merchant satisfaction. You will serve as a crucial liaison between local merchants and the global product team, advocating for their needs and ensuring that their feedback is integrated into product development.

Your responsibilities will also include monitoring key metrics such as completion rates and on-time delivery rates — you will use this data to inform ongoing improvements and adjustments to the delivery solutions. You will play a pivotal role in shaping the future of Uber Direct's offerings in Taiwan, driving both operational excellence and strategic growth.

What we offer

At Uber, we value innovation and collaboration — you will be part of a dynamic team that is committed to transforming the delivery landscape in Taiwan. We offer competitive compensation and opportunities for professional growth within a global organization. Join us in making a significant impact on how merchants operate and succeed in the last-mile delivery space.