About Uber
Reimagining transportation for a better world
Key Highlights
- Public company (NYSE: UBER) since May 2019
- Completed over 1.5 billion trips globally
- Generated $4.8B in revenue from Uber Eats in 2020
- Raised $15.8 billion in funding
Uber Technologies, Inc. (NYSE: UBER) is a leading ride-hailing platform headquartered in Mission Bay, San Francisco, CA. Founded in 2009, Uber has transformed transportation services, completing over 1.5 billion trips globally. The company went public in May 2019 and has raised $15.8 billion in fund...
🎁 Benefits
Uber provides comprehensive healthcare, a robust employee stock purchase plan, generous paid vacation, and a four-week sabbatical after five years of ...
🌟 Culture
Uber fosters a culture of innovation and adaptability, continuously expanding its services beyond traditional ride-hailing. The company emphasizes wor...
Overview
Uber is hiring a Program Manager for Courier Support to design and deliver support programs that enhance the courier experience. You'll collaborate with cross-functional teams across Product, Operations, and Engineering. This role requires strong analytical skills and the ability to manage complex projects.
Job Description
Who you are
You have experience in program management, ideally within customer support or operations, and are comfortable taking ownership in a fast-moving environment. You possess strong analytical skills that allow you to translate complex business challenges into clear, actionable execution plans. You thrive in collaborative settings, working closely with cross-functional partners to drive initiatives that improve customer experiences. You are detail-oriented and can manage timelines, dependencies, and deliverables effectively. You understand the importance of data in tracking program performance and identifying opportunities for iteration and improvement. You are adaptable and can navigate the challenges of a rapidly growing global business.
What you'll do
In this role, you will support the design, launch, and scaling of Courier support programs that enhance the customer support experience. You will own defined program components or workstreams within larger global initiatives, ensuring that timelines and deliverables are met. You will translate strategic direction into clear execution plans and processes, documenting your work for clarity and future reference. You will track program performance using data, helping to identify areas for improvement and iteration. Your collaboration with teams across Product, Operations, Engineering, and CommOps will be crucial in shaping how Uber interacts with its customers in the Courier business. You will play a key role in operational enablement, ensuring that support readiness aligns with Uber's cultural identity and operational goals.
What we offer
Uber offers a dynamic work environment where you can make a significant impact on the customer support experience for Couriers. You will have the opportunity to work with talented professionals across various departments, gaining insights into different aspects of the business. The role provides a chance to develop your skills in program management and operations while contributing to the growth of Uber's Mobility business. You will be part of a culture that values collaboration and innovation, with opportunities for professional development and career advancement.
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