Operations Manager • Senior

**About the Role** The Sub-Saharan Africa (SSA) region encompasses a highly diverse group of countries and regions, therefore presenting a unique mix of regulatory challenges and platform integrity risk. As a Senior Operations Manager - Compliance & Identity, you will play a pivotal role in driving key initiatives to address these challenges and mitigate risk. You will work closely with cross-functional teams to identify operational gaps, launch and optimize processes, review policies, and enhance drivers’ and riders’ experience on the platform. You will own local execution, support strategic rollouts, and create detailed documentation to scale solutions efficiently. The ideal candidate can work in a dynamic environment with multiple priorities across different SSA countries, has a demonstrated ability to distill complex topics into concise communication and actionable insights, and is comfortable with data analytics. **About the Team** The Core Ops team provides specialised capabilities to support local markets in the areas of Compliance, Identity, Platform Access, Fraud, Payments and Quality. Working closely with market General Managers (GMs) and local teams within each market, and engaging with relevant central teams including Business Operations, Safety Ops and Risk Ops, key objectives of the Core Ops team include: - Act as subject matter experts on highly sensitive or technical topics, such as business readiness for new regulation or productized integrations with regulators’ systems - Providing support where needed to respond to emerging local market risks or significant changes in local market context, as flagged by local teams or the relevant GM - Setting the roadmap for rollout of relevant products and technology across the region - Maintaining common tools and processes that are used across multiple SSA markets - Assessing new products and features that are brought to the region in order to mitigate any risk to the business **What the Candidate Will Do:** - Collaborate with Legal teams, Policy, GMs, and local market teams to review regulatory requirements, translate them into operational actions, size risk exposure, and recommend a way forward. - Work with driver and local Ops teams to provide earners with the most seamless onboarding experience possible within the confines of regulatory and other requirements. Deep dive into access issues and propose solutions such as document autofetch, innovative comms channels or proactive support processes. - Troubleshoot and resolve issues impacting drivers’ or riders’ experience, developing scalable solutions. - Analyze operational, driver and vehicle data to identify risks, vulnerabilities, and opportunities for improvement. - Identify patterns of fraudulent or non-compliant access to the platform and review policies and processes to address them. - Present findings and recommendations clearly and concisely to various stakeholders, including non-technical audiences. - Work with Safety, Product and EMEA central operations teams to localize new products or initiatives. - Create and maintain documentation, processes, and playbooks to ensure consistency and facilitate knowledge sharing. **What the Candidate Will Need:** - Minimum 5 years of experience in operations, consulting, strategy, or data analytics. - Prior experience working in cross-functional teams. Experience with identifying, building and improving operational processes. - Strong organizational skills and ability to manage multiple workstreams independently. - Effective communication and stakeholder management skills. - Problem-solving approach and comfort with ambiguity in fast-paced settings. - Bachelor’s degree in information technology, computer science, business, or a related field. - Motivation for continuous learning and data skill development. - Strong proficiency in Excel/Google Sheets. SQL proficiency is a strong plus. Uber's mission is to reimagine the way the world moves for the better. Here, bold ideas create real-world impact, challenges drive growth, and speed fuelds progress. What moves us, moves the world - let’s move it forward, together. Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role. \*Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to [accommodations@uber.com](mailto:accommodations@uber.com).